The Urban Developer
AdvertiseEventsWebinars
Urbanity
Awards
Sign In
Membership
Latest
Menu
Location
Sector
Category
Content
Type
Newsletters
Interested in a Corporate TUD+ Membership? Access premium content, site tours, event discounts and networking opportunities
Interested in a Corporate Membership? Access exclusive member benefits today
Enquire NowEnquire
TheUrbanDeveloper
Follow
About
About Us
Membership
Awards
Events
Webinars
Listings
Partner Lab
Resources
Terms & Conditions
Commenting Policy
Privacy Policy
Republishing Guidelines
Editorial Charter
Complaints Handling Policy
Contact
General Enquiries
Advertise
Contribution Enquiry
Project Submission
Membership Enquiry
Newsletter
Stay up to date and with the latest news, projects, deals and features.
Subscribe
ADVERTISEMENT
SHARE
print
Print
LegalRalph NicholsonFri 10 Mar 23

ANZ Fined Over Home Loan Introducer Program

ANZ Bank Hero

The Australia and New Zealand Banking Group Limited (ANZ)—Australia’s fourth-biggest bank and the country’s seventh-biggest publicly-traded company—has been fined $10 million over its home loan introducer program.

The introducer program involved home loan referrals to ANZ from third party ‘introducers’ from various professions, including cleaners and real estate agents.

Australian Securities and Investments Commission deputy chair Sarah Court said under consumer protection laws, ANZ’s introducer program should only have accepted names and contact details for customers from unlicensed third parties. 

“Instead ANZ was sent sensitive information by unlicensed intermediaries, including pay slips and copies of identification documents. In some cases these documents were fraudulent,” Court said in a prepared statement.

The Federal Court found that in the 12 months to March of 2018, ANZ contravened consumer credit protection laws by accepting information and documents in support of 50 home loan applications from unlicenced third parties who were not licensed to engage in credit activity.

The court also found that between November 2015 to March 2018, ANZ did not have adequate processes in place in its introducer program to ensure compliance and failed to take reasonable steps to ensure ANZ’s representatives complied with consumer credit protection laws.

“By failing to have robust compliance and training processes in place, ANZ made it possible for third party intermediaries to misrepresent consumers’ financial details in order to receive commissions on loans approved based on possibly misleading information,” deputy chair Court said.

ASIC said ANZ had admitted the contraventions and had agreed to conduct a review of its policies and procedures around the program to ensure ongoing compliance with credit legislation.

ANZ has also been ordered to pay ASIC’s costs.

ANZ consented to the orders being made and the parties made joint submissions on liability and penalty. 

Introducer programs, by which unlicensed third parties can refer customers to banks for loans, was heavily criticised in the two-year-long Financial Services Royal Commission, which found the program had exposed consumers to additional risk by insulating the lender from what the intermediary does with the borrower.

In October 2020, National Australia Bank (NAB) paid a $15 million penalty for dealing with unlicenced home loan introducers.

Eleven months earlier, in November 2019, former Western Sydney NAB branch manager Mathew Alwan was sentenced to 12 months’ imprisonment—served by way of intensive corrections order—for making false and misleading statements to NAB in relation to 24 home loan applications.

OtherAustraliaFinanceReal EstateSector
AUTHOR
Ralph Nicholson
More articles by this author
ADVERTISEMENT
TOP STORIES
Exclusive

Brains, Guts and Determination: How Salvo Property Shapes Melbourne’s Skyline

Marisa Wikramanayake
5 Min
Fraser and Partners founder Callum Fraser
Exclusive

Saving Our CBDs: Architect’s Blueprint Paves Way for Office-to-Resi that Works

Leon Della Bosca
8 Min
Exclusive

Watchdog’s Court Loss Throws Spotlight on Union Balancing Act

Clare Burnett
6 Min
Time and Place's The Queensbridge Building at 90 Queens Bridge Street in Melbourne's Southbank.
Exclusive

Innovation Keeps Time & Place’s Southbank Skyscraper Rising

Marisa Wikramanayake
6 Min
Breathe Architecture founder Jeremy McLeod in front of his Featherweight Home design
Exclusive

Nightingale Founder’s Bid for Affordable Architectural Kit Homes

Leon Della Bosca
7 Min
View All >
Novus on Victoria Chatswood
Build-to-Rent

Novus Plots Second BtR Tower for Chatswood

Renee McKeown
West End Stockwell Vulture Street DA hero
Development

Stockwell Files Tower Plans in West End Stomping Ground

Phil Bartsch
Exclusive

Brains, Guts and Determination: How Salvo Property Shapes Melbourne’s Skyline

Marisa Wikramanayake
Data, 3D tech and careful research are vital, but count for little without the courage to back it up, says James Maitlan…
LATEST
Novus on Victoria Chatswood
Build-to-Rent

Novus Plots Second BtR Tower for Chatswood

Renee McKeown
2 Min
West End Stockwell Vulture Street DA hero
Development

Stockwell Files Tower Plans in West End Stomping Ground

Phil Bartsch
3 Min
Exclusive

Brains, Guts and Determination: How Salvo Property Shapes Melbourne’s Skyline

Marisa Wikramanayake
5 Min
Westmead Gene Technologies Building EDM
Life Sciences

Plans for $272m Parramatta Biomedical Facility Go Public

Clare Burnett
3 Min
View All >
ADVERTISEMENT
Article originally posted at: https://theurbandeveloper.com/articles/anz-fined-over-home-loan-introducer-program