Complaints Handling Policy

As of July 2025

This page information about how to make a complaint to The Urban Develop in relation to material published on our platform.

All editorial complaints and feedback can be submitted to The Urban Developer’s complaints email address (complaints@theurbandeveloper.com) or through the contact us form on the website.

If your complaint is about a specific article, please state the title and reason for the complaint within the email and mark the subject line “Complaint for Managing Editor - <article name>.”

For any systems, advertising or events related feedback, complaints or questions please visit our contact us form.

What to expect

On receiving an editorial complaint, a member of The Urban Developer editorial staff will usually acknowledge receipt within 48 hours. After reviewing the complaint, our staff may request further details to help determine whether the complaint requires any further action.

Complaints will be reviewed by the Managing Editor or author of the article who is responsible for responding to the complaint. In some circumstances, a complaint may be also reviewed by the CEO of The Urban Developer.

Without limiting the factors that may be considered when reviewing a complaint, editorial complaints will be assessed against The Urban Developer Editorial Charter. Any complaint that relates to content that the Managing Editor reasonably considers aligns with The Urban Developer Editorial Charter may not be investigated further.

Within three working days of obtaining all required information, the Managing Editor (or any other staff member who may be responsible for responding to the complaint) will notify the complainant of the outcome of their complaint, including whether The Urban Developer will:

1. make a correction, amendment or take some other action; or
2. take no further action.

The Urban Developer reserves the right not to respond to abusive or aggressive emails.